Terms of Service & Privacy Policy

These Terms of Service (“Agreement”) govern all services provided by Quan Co. Cards to the submitting client (“Client”)

By submitting any trading card(s), collectible(s), or related Property (“Property”) for service, the Client acknowledges and agrees to all terms outlined herein.

1. PAYMENT TERMS

• Payment is due in full at the time of order submission or when Quan Co. Cards have the possession of the Clients Property, unless both parties have agreed otherwise. Services will not commence until payment has been received and confirmed.
• Quan Co. Cards reserve the right to adjust pricing if additional damage, complexity, or unforeseen conditions are identified during inspection. Price will be adjusted by the pricing condition “Complexity Level”. The Client will be notified prior to any material changes.
• All invoices must be paid in full. Any invoice remaining unpaid for more than fourteen (14) days following completion notice may result in the return of the Property at the Client’s expense, and no further services will be rendered.
• All payments are final and non-refundable once service has commenced.

2. SHIPPING, RATES, AND INSURANCE

• Shipping services are offered at standardized flat rates based on commonly used carrier pricing, including but not limited to UPS and USPS.
• These rates include packaging, materials, handling, and processing costs and may not reflect real-time carrier pricing.
• All shipments include standard carrier-provided insurance coverage. Additional insurance must be requested at the time of order and paid in full prior to shipment.
• Upon transfer of the Property to the shipping carrier, the Quan Co. Cards relinquish all possession and control. All risk of loss, delay, or damage during transit transfers to the carrier.
• The Client agrees that any claims related to shipping must be handled directly with the carrier. Quan Co. Cards shall not be held liable for loss or damage exceeding the selected insurance coverage.

3. LOCAL PICKUP POLICY

• Local pickup is offered as an alternative to shipping and is available by appointment only.
• Clients will be contacted upon completion to arrange pickup. The Property must be collected within a reasonable timeframe.
• Once the Property is released to the Client or their representative, all responsibility and risk transfer immediately to the Client. Quan Co. Cards will assume no liability for the Property after release.

4. SERVICES DISCLOSURE AND RISK ACKNOWLEDGMENT

All conservation, cleaning, and structural stabilization services inherently involve risk.

The Client acknowledges that:

• Results are not guaranteed
• The Property may experience further deterioration or permanent alteration
• Market value, grading eligibility, or structural integrity may be affected

Even when industry-standard techniques and reasonable care are applied, outcomes cannot be guaranteed.

5. ASSUMPTION OF RISK AND RELEASE OF LIABILITY

THE CLIENT VOLUNTARILY ASSUMES ALL RISKS ASSOCIATED WITH THE SERVICES, INCLUDING RISKS CAUSED BY THE NEGLIGENCE OF THE RELEASED PARTIES. These risks include physical damage, loss, surface alteration, devaluation, and grading impact.

TO THE FULLEST EXTENT PERMITTED BY LAW, THE CLIENT RELEASES AND AGREES NOT TO SUE Quan Co. Cards and its owners, employees, contractors, successors, and assigns (the “Released Parties”) FOR ANY CLAIM, DAMAGE, OR LOSS ARISING FROM THE SERVICES OR FROM THE PROPERTY WHILE IN THE RELEASED PARTIES’ POSSESSION, INCLUDING CLAIMS BASED ON NEGLIGENCE.

6. LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY LAW, THE RELEASED PARTIES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, DIMINISHED VALUE, OR GRADING OUTCOMES.

IF ANY RELEASED PARTY IS FOUND LIABLE DESPITE THIS AGREEMENT, THE RELEASED PARTIES’ TOTAL COMBINED LIABILITY SHALL NOT EXCEED THE AMOUNT THE CLIENT PAID FOR THE SERVICES ON THE AFFECTED PROPERTY.

Nothing in this Agreement limits liability for fraud, gross negligence, willful misconduct, or any other liability that cannot be limited by law.

7. GRADING AND ALTERATION DISCLAIMER

Quan Co. Cards is not affiliated with, endorsed by, or associated with any third-party grading organization.

The Client acknowledges that any conservation, cleaning, or structural work performed may be classified as an “alteration” and may affect grading outcomes, including but not limited to:

• Refusal to grade
• Altered designations
• Lower grades

The Property serviced by Quan Co. Cards are not guaranteed to be suitable, and not to be intended for grading submission.

8. MEDIA RELEASE AND PROMOTIONAL USE

The Client grants Quan Co. Cards full, irrevocable, and unrestricted rights to photograph, record, and document the Property before, during, and after service.

Quan Co. Cards may use such media for lawful business purposes, including but not limited to:

• Social media content
• Marketing and advertising
• Educational and instructional materials
• Public displays and events

No personal identifying information will be disclosed without consent.

All media created shall remain the sole property of Quan Co. Cards. The Client waives any rights to compensation, approval, or ownership.

9. MEDIA LIABILITY RELEASE

The Client releases and holds harmless Quan Co. Cards from any claims related to the use of media, including but not limited to:

• Defamation
• Invasion of privacy
• Violation of publicity rights

10. CLIENT COMMUNICATION POLICY

Quan Co. Cards strives to provide timely updates throughout the service process. Clients may request status updates; however, excessive or disruptive communication may interfere with operations.

The Client agrees to limit non-essential communication (including status inquiries) to no more than one (1) request per week unless otherwise directed.

If the Client engages in excessive, repetitive, or disruptive communication, Quan Co. Cards reserves the right, at its sole discretion, to:

• Suspend communication
• Pause ongoing services
• Or terminate the service agreement

In the event of termination due to violation of this policy, all work performed up to that point shall be considered final, and no refunds will be issued.

11. RIGHT TO REFUSE OR TERMINATE SERVICE

Quan Co. Cards reserves the right, at its sole discretion, to refuse, decline, pause, or terminate services at any time.

This includes, but is not limited to:

• Excessive or disruptive communication
• Harassment or inappropriate behavior
• Failure to comply with policies or payment terms
• Misrepresentation of item condition or value
• Any conduct that interferes with normal business operations

In the event of termination:

• The Client will be notified
• Any completed work will be considered final
• The Property may be returned at the Client’s expense

If termination is due to violation of Company policies or client conduct, no refunds will be issued.

Quan Co. Cards’s determination of policy violations shall be final.

12. PRE-EXISTING CONDITION ACKNOWLEDGMENT

The Client acknowledges that all the Property submitted may have pre-existing damage, including but not limited to creases, dents, surface wear, structural weaknesses, or prior alterations.

Quan Co. Cards shall not be held responsible for pre-existing conditions or natural material responses that may become more visible during the conservation process.

Certain defects may improve, remain unchanged, or worsen despite best efforts.

13. TURNAROUND TIME DISCLAIMER

All turnaround times are estimates only and are not guaranteed.

Completion times may vary based on workload, item condition, complexity, and unforeseen circumstances.

Delays do not constitute grounds for refund, cancellation, or dispute.

14. ABANDONED PROPERTY

If a Client fails to respond, complete payment, or arrange return shipping or pickup within thirty (30) days of completion notice, the Item(s) may be considered abandoned.

Quan Co. Cards reserves the right to take appropriate action, including storage fees, disposal, or liquidation of the Item(s), to recover costs.

15. FORCE MAJEURE

Quan Co. Cards shall not be held liable for delays, damages, or failure to perform due to events beyond its reasonable control, including but not limited to natural disasters, shipping disruptions, equipment failure, or other unforeseen circumstances.

16. PAYMENT DISPUTES

The Client agrees not to initiate chargebacks or payment disputes without first contacting Quan Co. Cards to resolve the issue.

Any attempt to initiate a chargeback after services have been rendered or while work is in progress may be considered a violation of this Agreement.

Quan Co. Cards reserves the right to provide this Agreement and supporting documentation in response to any dispute.

17. GENERAL TERMS

Quan Co. Cards reserves the right to refuse service at its sole discretion.

These Terms constitute the entire agreement between Quan Co. Cards and the Client and supersede any prior communications.

18. ACKNOWLEDGMENT

By submitting the Property for service and/or signing any associated intake form, the Client confirms that they:

• Have read and understood this Agreement
• Voluntarily accept all terms and conditions
• Authorize Quan Co. Cards to perform conservation services

19. INDEMNIFICATION

The Client will indemnify the Released Parties against third-party claims arising from the Client’s misrepresentation of the ownership, condition, or authenticity of the Property.

20. GOVERNING LAW AND SEVERABILITY

This Agreement is governed by the laws of the State of Texas, without regard to its conflict of law rules, except where the law of the Client’s home state requires otherwise. If any part of this Agreement is found unenforceable, that part will be limited only as far as necessary, and the rest will remain in effect. Sections 5, 6, and 19 continue after services end.

21. AUTHORIZATION & CONTACT INFORMATION

By signing below, you confirm you are the owner of the card(s) and agree to the terms above.

1. Information We Collect

When you place an order, we collect:

• Full name
• Email address
• Phone number
• Mailing address, if your cards are shipped
• Digital signature
• Details of your cards, their declared value, and your order history with us

We also take photos of the cards you send us, and we keep messages you send us. When you use this website, your IP address is used to limit repeated attempts and protect the site, and our web server may keep standard logs.

2. How We Use Information

Collected information is used solely to:

• Process service submissions
• Show your order's progress, photos, and prices on the My Orders page
• Communicate with customers, including automatic emails about your order
• Issue invoices
• Maintain service records
• Keep this website secure

Photos of your cards may also be used for marketing, as described in our Terms of Service & Policies.

We do not sell, rent, or trade personal information.

3. Payments

Payments are processed via invoicing platforms. Quan Co. Cards does not store payment or credit card information on its website.

4. Cookies and Browser Storage

We use one cookie, which this site needs to work. It keeps you signed in to your order and protects our forms, and it lasts up to 12 hours. If you change a setting in the Accessibility menu, that choice is saved in your browser and isn't sent to us. We don't use advertising or analytics cookies.

5. Data Security

Reasonable measures are taken to protect customer information. An order can only be opened with its order number and the email address on the order. However, no method of online transmission is 100% secure.

6. Third-Party Services

We use third parties for:

• Website hosting
• Invoicing
• Email delivery
• Shipping your cards
• Website fonts, provided by Google Fonts, which receives your IP address when your browser loads them

These services only receive information necessary to perform their function.

7. How Long We Keep Information

We keep order records for as long as we need them to provide our services, keep business records, resolve disputes, and meet legal requirements. Records used to limit repeated attempts on this website are deleted within two days.

8. Children's Privacy

This website isn't directed to children under 13, and we don't knowingly collect their personal information. If you believe a child has given us information, contact us and we'll delete it.

9. Your Rights

You may request access, correction, or deletion of your personal information by contacting us directly. We may need to keep some records where the law requires it or to complete your order.

10. Changes to This Policy

If we change this policy, we'll update it on this page and change the effective date above.

11. Contact

For privacy-related questions, contact:

Email: quancocards@gmail.com